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Welcome to the ThoughtFarmer Helpdesk!

Submit a Support Request here if you need to talk to a ThoughtFarmer Support Specialist. Or, submit a request via email by contacting helpdesk@thoughtfarmer.com.

Looking to connect with fellow intranet managers, consult our documentation, read up on ThoughtFarmer best practices or post a feature idea? Visit our ThoughtFarmer Community!

ThoughtFarmer Coverage & SLA

Hours of Coverage

Support is available from 8:00 A.M. to 4:00 P.M. Monday through Friday, Pacific Time (UTC-8), excluding statutory holidays in British Columbia, Canada. Support line during regular hours 1-888-694-3999 (Option 3)

24×7 Emergency Coverage

If your company has purchased Emergency 24×7 Telephone Support Line, twenty-four hours, seven days a week support is available via the Emergency 24×7 Telephone Support Line: 1-888-694-3999 or +1-604-566-8300 (Option 4).

Service Level Agreement

At ThoughtFarmer we are committed to responding to your questions and issues in a timely manner. Our response times are often better than the maximums listed below.

Emergency Priority

Critical Priority

Non-Critical Priority